The skills needed to manage difficult conversations and behaviour are often described as ‘soft’ skills. But there’s nothing soft about dealing with an emotional or confrontational employee.

Get it wrong and the employee may go absent, work less effectively or you may get landed with a grievance. Get it right and you can improve levels of performance, attendance and employee engagement.

This workshop will show you how to prepare for difficult or challenging conversations, how to manage and control the workplace discussion process and how to ensure you are talking to employees in as productive a way as possible. You’ll leave with improved confidence and enhanced knowledge about the skills needed for reducing stress, taking action and tackling difficult conversations head on.